Convergys Corporation provides relationship management solutions worldwide. The company's Customer Management segment provides agent-assisted services, including customer acquisition, customer retention, technical support, back office, and business-to-business services. This segment also offers intelligent interaction solutions comprising technologies, such as voice portals and speech automation, real-time decisioning, Web-based service channels, identity verification, mobile services, and enhanced analytics. Convergys' Information Management segment provides business support system and operational support system solutions. These solutions consist of revenue management comprising rating and billing manager, collections manager, active mediation, and integrated communications operations management system; product and order management, such as product control manager, shopping and ordering solution, shopping and ordering solution, and service activation manager; and customer care management, including customer service manager, inventory manager, field service manager, and dynamic decisioning and customer intelligence solution. The company was founded in 1998 and is headquartered in Cincinnati, Ohio.